1. Introduction
At OTUMUDIA PUBLISHERS LIMITED, customer satisfaction is our top priority. This refund policy outlines the terms and conditions for returns and refunds of products purchased through our online bookstore at hiddenfactsbooks.com or otumudiapublisherslimited.com. By purchasing products from our website, you agree to the terms and conditions set forth in this policy.
2. Eligibility for Refunds
- The product must be returned within 7 calendar days of the purchase date.
- The product must be in its original condition, unused, and in the original packaging.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
3. Non-Refundable Items
- Digital products (e-books, audiobooks) that have been downloaded or accessed.
- Clearance or final sale items.
- Products that have been personalized or customized.
4. Return Process
- Contact Us: Reach out to our customer service team at Opl.oma70@gmail.com, hiddenfactsbooks@gmail.com, or call +2348038633394, +2348022264074, +2348022264072.
- Return Authorization: Once approved, you will receive a return authorization number and instructions on how to return the product.
- Packaging: Securely package the product in its original packaging. Include the return authorization number and a copy of the proof of purchase.
- Shipping: Ship the product to the return address provided. You are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.
5. Processing Refunds
Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria. Refunds will be processed using the original payment method within 30 business days. Partial refunds may be granted in some cases.
6. Defective or Damaged Products
If you receive a defective or damaged product, contact us immediately. We will cover the cost of return shipping and offer a replacement or full refund upon inspection of the product.
7. Late or Missing Refunds
- Check your bank or credit card account for the refund.
- If you still do not see the refund, contact our customer service team for assistance.
8. Exchange Policy
We do not offer direct exchanges. Items are replaced only if they are defective or damaged. Contact us to arrange the exchange of such items.
9. Privacy and Data Security
We are committed to protecting your personal information. All transactions are processed using secure technologies. For more details, review our Privacy Policy.
10. International Returns
Customers returning products from outside Nigeria are responsible for the cost of return shipping. Shipping costs are non-refundable.
11. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date.
12. Contact Information
If you have any questions, contact us at:
- Email: Opl.oma70@gmail.com, hiddenfactsbooks@gmail.com
- Phone: +2348038633394, +2348022264074, +2348022264072
- Address: 3, Adonovwe Street, Ughelli, Delta State, Nigeria
